Do You Have A Sales Force or a "Sale Prevention" Department?
Have you ever really wanted to buy something yet the biggest reason you didn’t was the sales person? Maybe it’s me…but I like to be “sold”. Whatever the product or service is, I want the sales person to ask me questions about how I will use it. What do I like about it? What reason do I have for wanting one? What difference will it make in my life? How many others have I considered but not purchased? And why? And so on. What irritates me incredibly is when I tell the salesperson SPECIFICALLY what I want (in other words, I have made it EASY for him/her to sell to me). I’ve also said, “Look, I know something about this type of gizmo. And so I only want to hear about how I can use it for (name specifics). I know the product has many other features I may grow to love and use. But right now, for the sake of time, I only want you to tell me, can your Whizbang do such and so in this way”? The sales people I talked to must all be on salary because they would never make it on commi